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The Impact Of Technology On Services Full Description

As we enter the twenty-first century, we can see significant changes occurring in the various ways services are being designed and delivered – and the underlying cause of these dramatic changes is technology. Self-service gas stations and check-out counters in supermarkets, on-line financial transactions including banking and stock trading, on-line purchases of goods formerly bought in traditional brick and mortar retail operation, e-tickets for air travel, and speed pass lanes on toll roads and turnpikes, are just a few of the many examples of how technology has changed both the way in which services are being provided and the way in which customers behave.